Privacy Policy

This Privacy Policy describes how Lumari, Inc. ("we," "us," or "our") collects, uses, and discloses information about you when you access or use our websites (including lumari.io), contact our support teams, or interact with us on social media (collectively, the "Sites").

This Privacy Policy does not apply to information that we process on behalf of our business customers (such as businesses and other organizations) while providing services to them. Our use of information that we process on behalf of our business customers is governed by our agreements with such customers. Our websites, products and services are designed for enterprise customers and their representatives. We do not offer products or services intended for use by individuals for their personal, familial or household purposes.

1. Information We Collect

We collect and use the following types of information when you use our Sites. Our Sites may integrate with third-party services that operate independently from us. This Privacy Policy does not apply to such third parties, and their data practices are subject to their own privacy policies.

a. Information You Provide to Us

• Account and Registration Data: Business contact information such as name, email address, company name, and job title when you register for an account or request a demo.
• Support and Communications: Content of messages you send to us via email or support tickets.
• Marketing Data: Your preferences for receiving marketing communications and details about how you engage with them.

b. Information Collected Automatically

When you visit our Sites, we may automatically log information using cookies, pixel tags, and similar technologies:

• Device Information: Computer or mobile operating system, browser type, IP address, and unique device identifiers.
• Usage Information: Pages viewed, time spent on pages, links clicked, and referral sources.

c. Analytics and Tracking Technologies

We use cookies, pixels, and similar technologies to operate the Sites, keep you signed in, understand how the Sites are used, and improve our content and marketing. We also use third party analytics tools, which receive information such as your IP address, browser, pages viewed, and other usage information to help us analyze and improve the Sites. Data processed for analytics is handled in the United States. You can control cookies through your browser settings, but some features of the Sites may not work properly without them.

2. How We Use Your Information

We use the information we collect only for the following specific purposes:

• To provide, operate, and maintain the Sites.
• To authenticate and manage your access to the Sites.
• To monitor and verify identity or service access, combat fraud, and protect the security of our Sites.
• To send you service, technical, and security notices.
• To respond to your questions, requests, and support inquiries.
• To send you marketing communications where permitted by law, and to honor your preferences.
• To analyze usage of the Sites and improve our content, features, and marketing.
• To comply with applicable laws and protect our legal rights.

For users in the European Economic Area, United Kingdom, and Switzerland, we process personal information where:

• it is necessary to provide the Sites and services you request,
• it is necessary for our legitimate interests in operating, securing, and improving the Sites and communicating with you, or
• you have given your consent, where required by law.

3. Sharing of Information

We do not sell your personal information. We share information only in the following contexts:

• Service Providers: Third party service providers to carry out work on our behalf or help us operate our business (e.g., hosting, analytics, customer support tools).
• Legal Requirements: If we believe disclosure is in accordance with, or required by, any applicable law or legal process.
• Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• Third parties designated by you: We may share your personal information with third parties where you have provided your consent to do so.

4. Data Security

We use technical, administrative, and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information.

5. Minors

Our Sites are designed for business use and are not intended for individuals under the age of 18. If we discover that we have collected personal information from a minor in violation of applicable law, we will delete it. If you believe we might have information from or about a minor, please contact us at privacy@lumari.io.

6. Your Rights

Depending on where you live, you may have certain rights regarding your personal information, such as:

• Access: You can request copies of your personal information
• Correction: You can request that we correct inaccurate personal information
• Deletion: You can request that we delete your personal information
• Objection: You can object to certain types of processing (e.g., direct marketing)

To exercise these rights, please contact us at privacy@lumari.io. We may ask you to provide information to help verify your identity. We will respond to requests as required by applicable law. We retain your data only for as long as necessary to provide our services and fulfill the purposes outlined in this policy, or as required by law.

7. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

8. California Privacy Rights

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), as amended, including the right to know, access, and delete certain personal information we collect, and the right to not be discriminated against for exercising these rights.

We do not sell or share personal information as those terms are defined under CCPA. The categories of personal information we collect and the purposes for which we use them are described in Sections 1 and 2 above. To exercise these rights, contact us at privacy@lumari.io.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of material changes through updating the date at the top of this policy and any other appropriate notice. Your continued use of our Sites after any changes indicates your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or data practices, please contact us.